> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.ggcircuit.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Bookings

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/image-20250518-233019_5a5dqr.png)

# Bookings

Location: Settings ▶ Bookings

Configure how online reservations work—notifications, lock-out rules, pricing, refunds, and advanced options for PC groups and user tiers.

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## Booking Notifications

* **Email list**  
  Enter one or more staff emails to receive new-booking alerts.
* **+ Add email**  
  Use to add additional notification recipients.

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## Client PC Booking Behaviour

### Unoccupied PCs

* **Pre-booking lock mode** (minutes)  
  Automatically locks the PC this many minutes before a scheduled booking.
* **No-show unlock PC** (minutes)  
  After a no-show, unlocks the PC this many minutes after the scheduled start.

### Occupied PCs

* **Force logout user** (minutes)  
  Terminates an existing session this many minutes before a booking if the user is still logged in.
* **Finish booking after log out**  
  When checked, any remaining pre-booked time is automatically consumed right after the forced logout.

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## Payments

### GamePass Pricing

* **Toggle GamePasses** to require pre-payment via GamePass balance.
* **Default play time cost per hour** & **Tax** (e.g., EUR 2.50, IVA 21).
* **PC group overrides**  
  Apply custom per-hour rates for specific PC groups (e.g., VIP at EUR 3.50/h).

### Booking Fees

* **Toggle Booking fees** to add a fixed reservation fee.
* **Fee type**:

* **Single fee**: one flat fee per booking
* **Fee per PC**: fee applied for each reserved machine
* **Default booking fee** & **Tax** (e.g., EUR 1.00, IVA 21).
* **PC group overrides**  
  Define per-group booking fees (e.g., VIP EUR 3, General Systems EUR 2).

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## Refunds

* **Toggle Refunds** on/off.
* **Cancellations time limit** (hours)  
  Full refunds only if cancelled this many hours before the booking start (e.g., 6 h).

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## Same-Day Booking Options

* **Earliest booking from now** (hours)  
  Enforce a minimum wait time before a same-day booking can begin (default 0 h).
* **User group overrides**  
  Allow different wait times per user group (e.g., VIP zero-wait, Free 1 h).

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## Excluded Devices

* **Select devices**  
  Choose any PCs or consoles that should never appear in the booking widget (e.g., demo machines, staff PCs).

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> **Tip:**
> 
> * Stagger your **pre-booking lock** and **no-show unlock** windows to maximize utilization while minimizing no-shows.
> * Use **PC group overrides** to upsell premium rigs at higher hourly rates or fees.
> * Set a modest **cancellation window** to protect revenue without overly penalizing customers.