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# Cannot access ggRock Web UI, This site can't be reached

This site can't be reached This article describes a workaround and a solution to an issue which might prevent access to the ggRock Web.

### **Problem**

Cannot access the ggRock Web UI

Error message "This site can't be reached"

![](https://ggcircuit.atlassian.net/wiki/download/attachments/15861551/undefined-Mar-31-2025-01-31-27-0004-AM.png?version=1&modificationDate=1743384742005&cacheVersion=1&api=v2)

### **Temporary Workaround**

Perform ggRock Installation without enabling the network bridge.

1. Follow the installation steps in the "[**Install ggRock**](https://helpdesk.ggcircuit.com/en/article/install-ggrock-deprecated-cjnjqf/)" manual.

2. When you reach "[**Step 8. Confirm Network Bridge**](https://helpdesk.ggcircuit.com/en/article/install-ggrock-deprecated-cjnjqf/)", answer "No".

3. Continue the Install ggRock manual at "[**Step 9. Enable IP forwarding**](https://helpdesk.ggcircuit.com/en/article/install-ggrock-deprecated-cjnjqf/)".

|| NOTE:
|| Answering "No" at Step 8 will skip network bridge configuration, resulting in an inability to create ggRock VMs. Please contact support for assistance with bridge creation and VM enablement, should that be a feature your center wishes to utilize.

### **Solution 1**

If any manual changes were made to the /etc/network/interfaces file, installation may fail at the ggrock-linux-configurator step. Revert these changes.

1. Access the[**Debian Control Panel](https://helpdesk.ggcircuit.com/en/article/accessing-the-debian-control-panel-optional-but-recommended-1rryyk8/).**

2. Revert any changes to the Debian /etc/network/interfaces file.

|| NOTE:
|| If your server has multiple Network Interface Cards, your interfaces file may contain configuration for the first network card, but not others, which might be the primary NIC. Edit /etc/network/interfaces, ensuring that there are entries for each network card (e.g. eno1, eno2, eno3, such as "iface eno3 inet dhcp". Re-run installation of ggrock per the installation manual.

### **Solution 2**

If you are early in the setup process and ggRock installation has not yet completed, please complete the installation prior attempting to access the ggRock Web UI.