> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.ggcircuit.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Employees Roles

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/image-20250518-225452_we2uac.png)

# Employee Roles

Location: Settings ▶ Employees ▶ Roles

Define reusable permission sets for your staff—assign roles to employees so you can manage access in one place rather than per user.

---

## Overview

The **Roles** page shows all predefined roles:

| **Role** |
| ---- |
| Admin |
| Employee |
| Custom X |
| … |

* **Filter** icon for searching roles by name
* **+ Add role** button

Each row’s ⋮ menu lets you **Edit** or **Delete** the role.

---

## Searching & Filtering

Click the filter icon to reveal a Role name search field. Use it to quickly locate a specific role.

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/image-20250518-225555_1fo6vun.png)

---

## Adding a Role

Click + Add role to open the dialog:

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/image-20250518-225649_hnuqwe.png)

* **Role name**: give the role a clear, descriptive name.
* **Owner permission**: check “Can manage employees (All permissions)” to grant full admin rights.
* **ggLeap Permissions**: toggle individual capabilities (center settings, PC/Console controls, user/shop/licenses management, reports, add-ons).
* **PC/Console Permissions**: control remote actions (lock, reboot, rename, etc.).
* **User Permissions**: manage user accounts, passwords, notes, and guest logins.
* **Shop Permissions**: edit products, stock, refunds, coupons, and ticketing.
* **Licenses**: view, return, and edit licenses.
* **Games & Apps**: view, create, or delete titles.
* **Reports Visibility**: limit how many days of past reports or activity tracker data the role can see.
* **Login Guests**: allow guest account creation with free/pre/post-pay caps.
* **Add-Ons**: enable management of enabled add-ins (ProtectMe, iGames, etc.).
* **ggRock Permissions**: control array, backup, snapshot, boot, and activity-log functions on your ggRock server.

Once you’ve configured all checkboxes, click **Save** to create the role.

---

## Editing or Deleting a Role

Hover over the role’s row and click the ⋮ menu:

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/image-20250518-225742_sewvug.png)

* **Edit role**: opens the same dialog as “Add role,” pre-filled with the role’s current settings.
* **Delete role**: removes the role from the system (any employees assigned to it will revert to Default).

---

> **Tip:**
> 
> * Create narrow “read-only” roles for support staff who only need dashboard views, and “operator” roles for onsite technicians who must reboot or lock PCs.
> * Use the Owner permission sparingly—reserve it for center managers to avoid accidental wide-scope changes.