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# Fix TeamViewer Ad Pop-up during remote access



How to make sure the Pop-up ad does not obscure the screenshot when clicking Remote Access.  
First Make sure that you are using the OLD UI for Teamviewer  
Let it restart if you came from New UI

**Step**  
Make sure to close out of TV with the "X" button in the upper-right each time,  
and relaunch from the desktop shortcut each time

NOTE: Do this at least 5 times until no Ad pop-up is showing - then save an image