🔐 ggRock Licensing

This article breaks down how ggRock licensing works, what restrictions apply, and how to stay within the limits of your license.

📘 Basic Licensing Concepts

ggRock offers two main licensing models:

💳 Paid Subscription

A recurring monthly or annual plan that grants you:

• Access to Tier 2 support
• Direct help from our support staff and developers
• Advanced troubleshooting assistance

🏅 Pioneer Privileges

Back when ggLeap and ggRock launched, we offered a special Pioneer program. Pioneers paid an upfront fee to get:

• Ongoing support
• A perpetual discount on all future subscriptions

Three tiers were available: Silver, Gold, and Platinum.

Note: ggLeap Pioneers are grandfathered into ggRock, but not vice versa.

🚧 Licensing Restrictions

Here’s what you need to know to stay within your ggRock license limits:

• ✅ Per Location License: One license covers a specific number of Machines and VMs at a single location.

• You can use multiple servers (including failover) as long as the total number of Machines/VMs doesn’t exceed your licensed limit.
• 🌐 Internet Required: ggRock needs an active internet connection to run properly.

• If you lose connection, you’ve got 72 hours of offline functionality.
• After 72 hours, ggRock will stop booting new Machines, though any currently running Machines will continue to operate.
• ⛔ Expired License: If your license expires, ggRock will stop functioning until it's reactivated — similar to reaching the end of the offline grace period.

🧩 License Components

Here’s what each section of your license information means:

🔄 Subscription Status

• Active – You're online and licensed ✅
• Offline – 62:43:32 Left – You’re in offline mode; reconnect within the time shown ⏳
• License Inactive – Expired – Your license has lapsed; contact sales to renew 🚫

🧾 Subscription Type

• Regular – No dedicated support
• Paid – Includes Tier 2 support
• Pioneer (Silver, Gold, Platinum) – Legacy backers with lifetime benefits

🖥️ ggRock Machines

The total number of physical or network-booted Machines your license allows.

📀 ggRock VMs

The number of Virtual Machines you're licensed to run.

📅 Expiration Date

When your current subscription ends.

Need help with your license or ready to upgrade? Just reach out to our team! 💬

Updated on: 10/12/2025