> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 🔐 ggRock Licensing

This article breaks down how ggRock licensing works, what restrictions apply, and how to stay within the limits of your license.

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## 📘 Basic Licensing Concepts

ggRock offers two main licensing models:

### 💳 **Paid Subscription**

A recurring **monthly or annual** plan that grants you:

* Access to **Tier 2 support**
* Direct help from our support staff and developers
* Advanced troubleshooting assistance

### 🏅 **Pioneer Privileges**

Back when ggLeap and ggRock launched, we offered a special **Pioneer program**. Pioneers paid an upfront fee to get:

* Ongoing support
* A **perpetual discount** on all future subscriptions  
  Three tiers were available: **Silver**, **Gold**, and **Platinum**.

> Note: ggLeap Pioneers are **grandfathered** into ggRock, but **not vice versa**.

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## 🚧 Licensing Restrictions

Here’s what you need to know to stay within your ggRock license limits:

* ✅ **Per Location License**: One license covers **a specific number of Machines and VMs** at a single location.

* You can use **multiple servers** (including failover) as long as the **total number of Machines/VMs doesn’t exceed your licensed limit**.
* 🌐 **Internet Required**: ggRock needs an active internet connection to run properly.

* If you lose connection, you’ve got **72 hours** of offline functionality.
* After 72 hours, ggRock will **stop booting new Machines**, though any currently running Machines will continue to operate.
* ⛔ **Expired License**: If your license **expires**, ggRock will stop functioning until it's reactivated — similar to reaching the end of the offline grace period.

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## 🧩 License Components

Here’s what each section of your license information means:

### 🔄 **Subscription Status**

* **Active** – You're online and licensed ✅
* **Offline – 62:43:32 Left** – You’re in offline mode; reconnect within the time shown ⏳
* **License Inactive – Expired** – Your license has lapsed; contact sales to renew 🚫

### 🧾 **Subscription Type**

* **Regular** – No dedicated support
* **Paid** – Includes Tier 2 support
* **Pioneer** (Silver, Gold, Platinum) – Legacy backers with lifetime benefits

### 🖥️ **ggRock Machines**

The total number of **physical or network-booted Machines** your license allows.

### 📀 **ggRock VMs**

The number of **Virtual Machines** you're licensed to run.

### 📅 **Expiration Date**

When your current subscription ends.

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Need help with your license or ready to upgrade? Just reach out to our team! 💬

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