How to Lock/Unlock a User Account

How to Lock/Unlock a User Account Prevent a user from logging in to a PC.

If you are having problems with any user and would like to prevent them from temporarily logging in to a PC in your center, make sure to follow the steps below:

Lock a user's account

-Search for the user name on the Dashboard and click "View Profile".

-In the user's profile, click "More actions" and select "Lock Account".

Click "Lock" in the confirmation window that will appear.

NOTE: Once the account is locked, the user should not be able to log in to any PC after doing the above steps.

Unlock a user's account

-Search for the user name on the Dashboard and click "View Profile".

-In the user's profile, click "More actions" and select "Unlock Account".

-Alternatively, you can also click "Unlock account" in the middle of the user's profile.

NOTE: A green "Success" notification will appear on the upper right side of the screen will confirm that you have locked/unlocked the user's account.

Updated on: 16/12/2025