> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.ggcircuit.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Lock/Unlock a User Account


How to Lock/Unlock a User Account Prevent a user from logging in to a PC.  
If you are having problems with any user and would like to prevent them from temporarily logging in to a PC in your center, make sure to follow the steps below:

### Lock a user's account

-Search for the user name on the Dashboard and click "View Profile".

![](https://ggcircuit.atlassian.net/wiki/download/attachments/15860367/undefined-Mar-30-2025-11-08-24-0501-PM.png?version=2&modificationDate=1743376195322&cacheVersion=1&api=v2)

-In the user's profile, click "More actions" and select "Lock Account".

![](https://ggcircuit.atlassian.net/wiki/download/attachments/15860367/undefined-Mar-30-2025-11-08-23-6831-PM.png?version=1&modificationDate=1743376195289&cacheVersion=1&api=v2)

Click "Lock" in the confirmation window that will appear.

![](https://ggcircuit.atlassian.net/wiki/download/attachments/15860367/undefined-Mar-30-2025-11-08-23-8829-PM.png?version=1&modificationDate=1743376195303&cacheVersion=1&api=v2)

**NOTE:** Once the account is locked, the user should not be able to log in to any PC after doing the above steps.

![](https://ggcircuit.atlassian.net/wiki/download/attachments/15860367/undefined-Mar-30-2025-11-08-24-2390-PM.png?version=2&modificationDate=1743376195347&cacheVersion=1&api=v2)

### Unlock a user's account

-Search for the user name on the Dashboard and click "View Profile".

![](https://ggcircuit.atlassian.net/wiki/download/attachments/15860367/undefined-Mar-30-2025-11-08-24-0501-PM.png?version=2&modificationDate=1743376195322&cacheVersion=1&api=v2)

-In the user's profile, click "More actions" and select "Unlock Account".

![](https://ggcircuit.atlassian.net/wiki/download/attachments/15860367/undefined-Mar-30-2025-11-08-24-5634-PM.png?version=1&modificationDate=1743376195336&cacheVersion=1&api=v2)

-Alternatively, you can also click "Unlock account" in the middle of the user's profile.

![](https://ggcircuit.atlassian.net/wiki/download/attachments/15860367/undefined-Mar-30-2025-11-08-24-2390-PM.png?version=2&modificationDate=1743376195347&cacheVersion=1&api=v2)

**NOTE:** A green "Success" notification will appear on the upper right side of the screen will confirm that you have locked/unlocked the user's account.

![](https://ggcircuit.atlassian.net/wiki/download/attachments/15860367/undefined-Mar-30-2025-11-08-23-4960-PM.png?version=1&modificationDate=1743376195036&cacheVersion=1&api=v2)