> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.ggcircuit.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Subscription management

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/image-20250518-235916_1yvu14h.png)

# Subscription Management

**Location:** `Settings` ▶ **Subscription management**

View and manage your active ggLeap and ggRock subscriptions—and add managed services—all from one screen.

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## Subscription Cards

Three side-by-side cards represent each service:

| Card | Description | Status Indicator | Action |
| ---- |
| **ggLeap (Machines)** | The core esports operating system for your PCs and consoles. Includes the basic API plan. | **Active** ✓ (green) | **Checkout** (renew) |
| **ggRock (Imaging)** | Centralized PC imaging and patch management solution. | **Expired** 𐄂 (gray) | **Checkout** (activate) |
| **ggRock Managed Services** | Fully managed service where the ggCircuit team handles updates, drivers, and maintenance on your behalf. *Requires an active ggRock subscription.* | **Included** ✔ (blue) | (no action) |

* **Status Indicator** (top-right badge) shows **Active**, **Expired**, or **Included**.
* **Checkout** button opens the payment flow to purchase or renew a subscription.
* Cards display your current subscription expiry date and any included service tiers.

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## Key Details

* **API Plan**  
  The ggLeap Machines card notes your API plan level (e.g., “Basic API plan included”) and its expiry date.
* **Pricing & Tiers**  
  Each card’s footer shows your current tier and pricing. Upgrading or downgrading can be done via **Checkout**.
* **Managed Services Info**  
  The ggRock Managed Services card highlights features like 24/7 support, automatic updates, and no-touch maintenance.

## Payment delays and grace periods

After a trial ends, the default grace period for all centers is **72 hours**. The payment option may become available once the trial ends and the grace period begins.

If payment is delayed or you need more time, email **sales@ggcircuit.com** with your center name and subscription details. The sales team can review the payment and arrange a solution. A temporary extension may be added while the payment issue is being reviewed; one documented extension was 24 hours.

|| Contact sales@ggcircuit.com to enquire about managed services or subscription payment assistance today!