🛠️ Troubleshooting: Add Hardware Wizard Fails for Multiple Drivers on ggRock

If the Add Hardware wizard in ggRock fails for multiple drivers, the issue may stem from the Toolchain VM not obtaining an IP address. This guide walks you through verifying and resolving network connectivity issues with the Toolchain VM.

🔍 Step-by-Step Troubleshooting Guide

1. Open the Machines Page

Navigate to the Machines section in your ggRock interface.

2. Show Hidden VMs

Click the “Show Hidden” link located at the top-right corner of the Machines list. This will reveal the toolchainvm entry.

3. Access the Toolchain VM Console

Hover over the toolchainvm row, click the kebab menu (three vertical dots), and select “Control The VM.”

4. Check Network Connectivity

Once inside the Toolchain VM console, attempt to ping an external IP or domain (e.g., ping 8.8.8.8 or ping google.com).

• If the ping fails, it means the VM does not have network access.

💡 Possible Causes & Solutions

A. DHCP Not Enabled on the Server's Network Segment

Ensure that the network segment where your ggRock server and the Toolchain VM are connected has DHCP enabled.

B. Toolchain VM Lacks an IP Address

You may need to create a temporary MAC address-based IP reservation for the Toolchain VM. Use the MAC address visible in the VM’s settings or console output.

1. Reserve an IP address in your DHCP server for the VM's MAC address.
2. Reboot the Toolchain VM.

C. Still Not Working?

If you've verified DHCP is working and the reservation is set but the VM still fails to connect:

• Try restarting the Add Hardware wizard after confirming network connectivity is restored.
• Review logs for further errors.
• Check physical switch configurations or VLAN tagging if applicable.

Updated on: 10/12/2025