> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.ggcircuit.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# User groups

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/image-20250518-164702_sgxl5.png)

# User Groups

Location: Settings ▶ Groups config ▶ User groups

Use **User groups** to segment your players into Free, Paid, Trial, or VIP tiers—each with its own client-side permissions, trial windows, billing options, and rewards.

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## Page layout

* **+ Add user group**  
  Opens the “Add user group” dialog to create a new Free or Paid tier.
* **Users** (top-right)  
  Quick-link button to jump to the main **Users** list ( `/users` ).
* **Group table**

  **Group name** **Type** **Payment options** **Payment methods** **Active users** **Trial period** VIP Paid 2 User balance / Stripe 0 7 days Platinum Paid 1 User balance / Stripe 0 7 days Gold ⯆ Paid 1 User balance / Stripe 0 3 days   General Users (Default) Free – – 10 – Silver Paid 1 User balance / Stripe 0 –

* **Hierarchy:** Click the ▾ arrow to expand sub-groups under a paid tier.
* **⋮ menu** on each row: **Edit**, **Delete**, or **View users in group**.

---

## Adding a User Group

![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd6941e8bc7d800/image-20250518-165145_id2mox.png)

1. Click **+ Add user group**.
2. **User group type**: select **Free** or **Paid**.
3. Enter a **User group name** and optional **Description**.

### Client Settings

Toggle what members of this group can see or do in the client UI:

* **Display time remaining**
* **Display account balances**
* **Allow coupon redemption**
* **Allow account profile access**

* Display personal details
* Display GamePass wallet
* Display previous orders
* Allow password changes
* **Show promotions**
* **Show shoutouts**

### Advanced Settings

* **Allowed “postpay” payment method**  
  Enable end-of-session billing and set a **Credit limit**.
* **Can book devices with no fees**  
  Exempt this group from standard booking fees.
* **Get percentage discount on purchases**

* **GamePasses discount %**
* **Products discount %**
* **Award a GamePass automatically**  
  Choose a pre-configured GamePass and **Cadence** (e.g., Daily, Weekly).
* **Adjustable coin earning rate** (%)
* **Enforce age restriction** (minimum age)

4. Click **Add** to create the group.

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## Managing User Groups

* **Edit** an existing group: click its row’s ⋮ ▶ **Edit**, adjust settings, then **Save**.
* **Delete** a group: ⋮ ▶ **Delete** (cannot delete the Default group).
* **View users** in a group: ⋮ ▶ **Users**, or hit the **Users** button to see the full user list and apply filters by group.

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> Tip:
> 
> * Use Free groups for casual walk-ins, and Paid groups for subscription or membership levels.
> * Trial periods let new users experience premium tiers before committing.
> * Combine discount, GamePass, and coin-earning settings to craft unique loyalty programs.