Combo Deals

Bundle two items and automatically apply a discount at checkout — no cashier action required. This article covers how Combo Deals work, setting them up in WebAdmin, discount types, coupon interaction, the POS and ggLeap Client experiences, refunds, post-pay tabs, known limitations, and a full technical and data-model reference.

Combo Deals let you define two groups of items and reward customers for buying one item from each group in the same transaction. The system detects the match on its own — the cashier doesn't need to remember anything, press a button, or apply a code. The discount simply appears on the cart.

Overview

The problem Combo Deals solve

Imagine a busy Friday night. A customer buys a two-hour gaming session, then their friend nudges them to grab an energy drink too. That's two separate purchases, with no reward for buying both and no reason to come back and do it again tomorrow.

You know customers who pair a session with a drink stay longer, spend more, and leave happier — but until now there was no easy way to encourage that pairing. Combo Deals close that gap: define a Group A and a Group B, and when a customer buys one item from each in the same transaction, they get a discount automatically.

How a Combo Deal works

A combo is built from two groups of items:

• Group A — the "trigger" item. One or more products or offers. The customer picks one of these. Think of it as the main purchase.
• Group B — the "partner" item. One or more products or offers. The customer picks one of these. Think of it as the add-on they're rewarded for.

When the cart contains one item from Group A and one item from Group B, the combo is matched and the discount is applied. The customer doesn't need to know the combo exists — it just works.

Setting up a Combo Deal

Head to Settings → Inventory, select the Combo Deals category in the left panel, then click + Add.

1. Give it a name (and optionally an icon). The name shows up in the shop — keep it short and appealing. Maximum 40 characters. You can also upload an icon from the image library and add a short description.
2. Build Group A. Click into the Group A search field and start typing. Select one or more products or offers the customer needs to buy to trigger the combo. More options means more customer flexibility — the system uses whichever one they actually bought.
3. Build Group B. Same idea — search and select the partner items. The system won't let you add the same item to both groups.
4. Choose a discount type and value. Pick how the savings are calculated (see Discount types below).
5. Decide if it stacks with coupons. Tick Allow Multiple if this combo should apply alongside a coupon code in the same transaction. Without it, whichever discount is larger wins and the other is removed. This toggle only affects coupon coexistence — all combos still match every qualifying pair in the cart.
6. Click Add. The combo goes live immediately. No publish step, no restart needed.

Discount types

Rules the system enforces for you

• No item can appear in both groups. Prevents a combo from matching against itself.
• Combos can't contain other combos. Only products and offers are valid group items.
• Prize items are excluded. Prize items have special pricing and aren't part of regular commerce.
• Combos have no stock of their own. Stock lives on the underlying items. If either runs out, the combo stops being addable.
• Guest access is automatic. If a combo contains only products (no game passes), guests can see and buy it. If it includes an offer, guests can't.
• Combos and coupons compete — they don't stack freely. If a coupon is applied and a non-stackable combo also matches, the system keeps whichever discount is larger and removes the other.

Field cheat-sheet

Discounts and coupons

This behaviour catches people off guard, so it's worth understanding before a customer asks.

Non-stackable combos vs. coupons — only one wins

When a cart has both a coupon applied and a non-stackable combo matched, the backend compares the two discount amounts and keeps whichever is higher. The smaller one is silently removed. There's no notification to the cashier — the cart total simply reflects the winner.

Stackable combos are never removed by a coupon

If a combo has Allow Multiple ticked, it's treated as stackable and always applies alongside a coupon, regardless of the value comparison. Only non-stackable combos compete.

The cashier experience (POS)

Combo Deals appear as their own tiles in the POS shop. The cashier clicks a combo tile to add it — the customer never interacts with this interface directly. The shop and the till (cart) are visible on screen at the same time.

Fast path: both groups have exactly one item

No modal opens. The system checks stock and eligibility, then adds both items to the cart directly and applies the discount automatically. Fast, clean, zero friction.

Selector modal: one or both groups have multiple items

A modal opens showing Group A on one side and Group B on the other. The cashier picks one item from each. Out-of-stock and ineligible items are clearly badged. Once both groups have a selection, a price summary appears and Add to cart becomes active. Confirming adds both items to the cart.

In the cart

All items appear first. Below them, a combo section shows each matched combo as a two-line card: the combo name and discount amount on top, a "Combo Deal Discount" label and a dismiss icon on the bottom. Dismissing a combo shows a greyed-out "Removed" row with a Reapply button.

Multiple combos in the same transaction each get their own card. The same combo matched twice shows as one card with an ×2 count badge.

In order history and receipts

The full combo breakdown is saved on every transaction — which items were matched, what the original price was, and how much was saved. This is visible in the transaction details view.

The customer experience (ggLeap Client)

Combos are detected automatically

In the ggLeap Client flow, Combo Deals are not shown as a single selectable package tile and cannot be selected manually. The system detects eligible item combinations from the current cart contents, then shows the combo as a grouped discount in the cart sidebar.

How combos appear in the cart sidebar

Each matched combo is a named group in the cart sidebar. The items are listed inside the group with their prices, followed by the discounted total, a "You save" line, and a quantity control. A delete icon removes the combo group from the cart. The totals section at the bottom shows subtotal, taxes, total savings, and the final total.

Who gets the discount

• Guests qualify for product-only combos. If the combo contains only products (no game-pass offers), the backend applies it to guest orders too.
• Offer-based combos are subscribers only. If either group contains a game pass, the combo is skipped entirely for guest transactions.
• Stock is checked before applying. If an item runs out between when the player added it and when the combo is evaluated, the combo is not applied and the player sees a stock error.

Refunds and post-pay tabs

What happens to the discount when items are refunded

This is important for cashiers to understand before a refund situation comes up at a busy moment.

If a customer bought a session + drink, got a combo discount, then later refunds only the drink, the pair is broken. The backend re-evaluates the remaining item at its full original price, and the combo discount is lost. If both items are refunded, the full original prices (before discount) are used in the refund calculation, so the customer gets back exactly what they paid.

How combos work with post-pay / client orders

Each time an item is added to a post-pay tab, the backend evaluates only that add request for combos. Items added in separate requests do not form a combo at add-time — the full picture is only seen at settlement.

For example, a player orders 1 Coke (added to the tab), then later orders 1 Beer that completes a "Beer + Coke" pair. At add-time, each request sees only its own item, so there's no match. When the cashier settles the tab, the backend aggregates all outstanding items into one cart and runs combo detection across the full set. The combo is detected and the discount is applied at checkout.

Known limitations

These are real gaps in the current implementation. Knowing them helps you set expectations with your team and avoid workarounds that don't work.

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Updated on: 16/06/2026