Articles on: ggRock

ggRock Server Offline - Disk Full

GGRock Server Offline — Disk Full (Log Files)


Applies to: GGRock servers running on Debian Linux




Signs / Symptoms


  • Unable to access the GGRock Web UI or Debian control panel — locally or via port 443 / 9090


  • Login attempts return: "The server didn't respond in time. Please try again later."




Root Cause


The /var/log partition has filled up with oversized log files (>100MB), causing the OS to run out of usable temporary disk space. This prevents services from starting correctly.




Resolution


Step 1 — Run the configurator


ggrock-linux-configurator




If you see the FileNotFoundError: No usable temporary directory found error, proceed to Step 2. If the configurator runs without error, skip to Step 5.



Step 2 — Find oversized log files


Run the following to identify log files larger than 100MB:


find /var/log -xdev -type f -size +100M



Example output may include files such as:

  • /var/log/syslog
  • /var/log/kern.log
  • /var/log/messages
  • /var/log/daemon.log.1
  • /var/log/syslog.1
  • /var/log/user.log


Step 3 — Clear the oversized log files


This command truncates (empties) all log files larger than 100MB without deleting them:


find /var/log -xdev -type f -size +100M -print0 | xargs -0 truncate -s 0




Step 4 — Reboot the server


shutdown -r now​



Step 5 — Run updates and configurator (after reboot)


Once the server is back online, run the following commands in order:


ggrock-linux-configurator
apt-get update
apt-get upgrade
ggrock-linux-configurator​



Step 6 — Final reboot


shutdown -r now​



Step 7 — Verify GGRock Web UI


Once the server is back online, confirm you can access the GGRock Web UI via browser. Login should succeed without timeout errors.




If the issue persists after following all steps, escalate to GGC Support with a screenshot of any remaining errors.

Updated on: 13/06/2026

Was this article helpful?

Share your feedback

Cancel

Thank you!