Bookings

Bookings

Location: Settings ▶ Bookings

Configure how online reservations work—notifications, lock-out rules, pricing, refunds, and advanced options for PC groups and user tiers.

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Booking Notifications

• Email list
  Enter one or more staff emails to receive new-booking alerts.
• + Add email
  Use to add additional notification recipients.

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Client PC Booking Behaviour

Unoccupied PCs

• Pre-booking lock mode (minutes)
  Automatically locks the PC this many minutes before a scheduled booking.
• No-show unlock PC (minutes)
  After a no-show, unlocks the PC this many minutes after the scheduled start.

Occupied PCs

• Force logout user (minutes)
  Terminates an existing session this many minutes before a booking if the user is still logged in.
• Finish booking after log out
  When checked, any remaining pre-booked time is automatically consumed right after the forced logout.

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Payments

GamePass Pricing

• Toggle GamePasses to require pre-payment via GamePass balance.
• Default play time cost per hour & Tax (e.g., EUR 2.50, IVA 21).
• PC group overrides
  Apply custom per-hour rates for specific PC groups (e.g., VIP at EUR 3.50/h).

Booking Fees

• Toggle Booking fees to add a fixed reservation fee.

• Fee type:

• Single fee: one flat fee per booking

• Fee per PC: fee applied for each reserved machine

• Default booking fee & Tax (e.g., EUR 1.00, IVA 21).

• PC group overrides
  Define per-group booking fees (e.g., VIP EUR 3, General Systems EUR 2).

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Refunds

• Toggle Refunds on/off.
• Cancellations time limit (hours)
  Full refunds only if cancelled this many hours before the booking start (e.g., 6 h).

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Same-Day Booking Options

• Earliest booking from now (hours)
  Enforce a minimum wait time before a same-day booking can begin (default 0 h).
• User group overrides
  Allow different wait times per user group (e.g., VIP zero-wait, Free 1 h).

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Excluded Devices

• Select devices
  Choose any PCs or consoles that should never appear in the booking widget (e.g., demo machines, staff PCs).

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Tip:

• Stagger your pre-booking lock and no-show unlock windows to maximize utilization while minimizing no-shows.
• Use PC group overrides to upsell premium rigs at higher hourly rates or fees.
• Set a modest cancellation window to protect revenue without overly penalizing customers.