The "ggLeap Client" / Client Settings

This section contains no articles.

The "ggLeap Client" / The Client / The Home Screen

• ggLeap Client Home Screen

  Few readers

• 🎮✨ Customizable Home Screen

  Exciting news! You now have the option to choose between a default home screen layout or a fully customizable home screen that aligns perfectly with your center's unique identity aFew readers

The "ggLeap Web Admin" / Salad

• 🥗 Getting Started with Salad: System Requirements & Setup Guide

  Welcome! This guide will walk you through everything you need to get Salad running smoothly in your environment — from operating system and hardware requirements to virtualization Few readers

The "ggLeap Web Admin" / GDPR Requests

This section contains no articles.

Getting Started with ggLeap

• 📥Installing the ggLeap Client

  After you’ve subscribed to ggLeap, you’ll receive an email with a URL to set up your Web Administrator account. Once you create that account, you’ll be logged in automatically and Popular

• 🌐Accessing the ggLeap Web Admin

  Whether you’re rolling out new game builds or troubleshooting user profiles, the ggLeap web admin is your go-to for management. Follow the steps below to log in smoothly—and some qFew readers

• Network Account Password Reset (ggNetwork)

  Reach out via chat so we can submit a password reset Password resets for ggNetworks accounts can be achieved by contacting ggCircuit Support via the purple chat bubble 🟣 at the botFew readers

• 👥 ggLeap User Import

  ## 1. 🧭 Introduction Importing users into ggLeap requires configuring how CSV input fields are mapped to the internal ggLeap user database. This guide explains supported user fieldFew readers

• 🕒 How Can I Quickly See Time to Logout (TTL)?

  To quickly view a user's Time to Logout (TTL) — especially when they’re not currently logged into a PC or console — follow the steps below: ### 1️⃣ Open the Dashboard From the **WeFew readers

• 📰Pertinent News & Notifications

  **Pertinent News & Notifications** Stay up-to-date with critical information, events, and announcements across our network of esports centers. Notifications in the ggLeap Web AdminFew readers

• Square integration with ggLeap

  #### Square account creation process 1. Go to [squareup.com](https://squareup.com/) and click Sign In on the upper right side of the page. 2. Click "Sign up" to begin creating a SqFew readers

• Financial configuration overview

  Set up your center's payment methods, tax calculation and more. In the web admin, go to Settings > Center config > Financial configuration. ![](https://ggcircuit.atlassian.net/wikiFew readers

• Adding Game Time to an Existing User

  --- There are several ways to add time or game time offers to a user through the web admin: --- #### **1. User Search (Dashboard)** Use the search field (top-right corner) to find Few readers

The "ggLeap Web Admin"

• Multisite Support (GgNetwork )

  ## Franchise owners and managers of multiple gaming centers rejoice! Multisite Support is here to streamline your operations. ### Login to: [https://network.ggleap.com/](https://neFew readers

Using ggLeap / Management / Licenses

This section contains no articles.

ggLeap Troubleshooting / Known Issues

• Troubleshooting: Web Admin Not Loading

  || If you're experiencing issues with the ggLeap Web Admin not loading properly, here are several steps you can take to try and resolve the problem: ### 1. Perform a Hard Refresh PFew readers

• Marvel Rivals via Epic Games Launcher not working in ggLeap

  **Problem** : Launching Marvel Rivals through Epic Games continues to load but does not open the game. The game also works in Admin Mode. **Solution:** Create a Security Policy allFew readers

• Origin game shows "Activation Required" message on Origin launcher.

  When Origin shows an "ACTIVATION REQUIRED" message on the Origin Launcher, it means that it either does not allow games to be launched using the game’s AppID or it needs it, dependFew readers

• PCs perceived as duplicates after cloning fix

  Our initial recommendation would be not to clone PCs with ggLeap already installed. It would be a better idea just to have the ggLeap installer on the desktop and just install the Few readers

• Disabling Unwanted Audio Ouput Device via ggLeap Startup Command

  Solution on how to disable other Audio Output Devices automatically everytime ggLeap boots up .1. Download the [**SVCL Tool**](https://www.nirsoft.net/utils/svcl-x64.zip) 2. ExtracFew readers

• Troubleshooting: Steam Connectivity - How to Force TCP with the -tcp Parameter

  || The -tcp parameter in Steam compels the client to utilize TCP (Transmission Control Protocol) instead of UDP (User Datagram Protocol) for network communication. This is particulFew readers

• How do I relaunch ggLeap from Admin mode?

  There are two (2) ways to relaunch ggLeap after going into Admin mode. ### Method One (secured) Simply restart the PC. This is the preferred (and recommended) method to use becauseFew readers

• 🛠️ League of Legends Crashing – Troubleshooting Guide

  If you're experiencing crashes when launching or playing **League of Legends** through ggLeap, here are several steps you can take to identify and resolve the issue. --- ### ✅ **StFew readers

• 📦I use a diskless boot (PXE) server, how do I upgrade ggLeap?

  Many ggLeap customers use a PXE-boot server to push game-client and system updates. Follow these steps to update your ggLeap client image. --- ### Prerequisites ✅ * A PC configuredFew readers

The "ggLeap Web Admin" / Shop

• Shop Settings Overview

  This article explains how to organize and manage items in your shop. ### Table of Contents * [Shop Configuration](https://app.crisp.chat/website/574ccbdb-fedc-4721-8ca2-1639892b6dbFew readers

• Adding Snacks to Inventory

  --- ### Adding Snacks to Inventory **Creating Products for the ggLeap Web Admin and Client Shop** --- #### **1. Access Inventory Management** Navigate to: **Settings > Shop SettingFew readers

The "ggLeap Web Admin" / ggLeap Web Admin Settings / Saml SSO

• Configuring SAML SSO for ggLeap

  ## Configuring SAML SSO for ggLeap This article outlines the steps to configure SAML Single Sign-On (SSO) for ggLeap, allowing users to log in using their existing credentials fromFew readers

The "ggLeap Web Admin" / Discord

This section contains no articles.

The "ggLeap Web Admin" / Activity Tracker

• Downloading a CSV from the Activity Tracker

  The Activity Tracker gives you a lot of flexibility to get what you need. Perhaps you just want to backup data from a certain date or have a specific trend from the data you would Few readers

• Activity Tracker Filters Overview

  The **Activity Tracker** in ggLeap helps you easily review and monitor events across your center. With its powerful filter options, you can pinpoint specific activities, users, andFew readers

The "ggLeap Web Admin" / ggLeap Web Admin Settings / Loyalty System

• 🗒️Coin reports

   # Coin Reports Location: Settings ▶ Loyalty system ▶ Coin reportFew readers

• 🪙 Coin configuration

  The **ggLeap Loyalty System** uses "Coins" that customers can earn and redeem for prizes. This guide walks you through how to configure the system to enhance your customers' gamingFew readers

Using ggLeap / Employees

This section contains no articles.

The "ggLeap Web Admin" / ggLeap Web Admin Settings / Center config

• 🎮 How to Create a License Pool

  This article will guide you through the process of creating and setting up a license pool for in-house game accounts. --- ### 📋 Table of Contents * [Prerequisites](https://app.crisFew readers

• Licenses

  ## Licenses  On the Few readers

• Center Information

   ## Center InformatiFew readers

• Center Network

   ## Center Network {Few readers

• Report Configuration

   ## Report ConfiguraFew readers

• Language

   ## Language & ClienFew readers

• How to enable Shift Mode for Employees

  If your center tracks employee shifts, this is where you decide the requirements. ### How to enable Shift Mode for Employees 1. To access the "Shift Mode" settings go to Settings >Few readers

• Report Configuration Overview

  This article provides information about the Report Configuration section. To access Report Configuration, go to Settings > Center config > Report Configuration. ![](https://storageFew readers

• Financial Configuration

   ## Financial ConfigFew readers

• User details configuration

   ## User Details ConFew readers

• Customizing & Configuring User Details

  User Details Configuration is where you can add/edit/delete User Detail fields in the web admin. You can set in these settings if you want the user detail fields to be visible and/Few readers

• Customizing ggLeap Client Sounds

  || This article guides you on how to change or customize the sounds used by the || ggLeap client PCs. **Steps to Change ggLeap Sounds:** 1. Go to **Settings > Center Config > LanguFew readers

• How to add center information to receipt

  Customizing your center information for printed receipts. In the web admin, go to Settings > Center config > Center information. Shortcut Link: [https://admin.ggleap.com/settings/cFew readers

• Applying Language Settings

  --- ### Applying Language Settings To change the language in the **ggLeap Web Administrator**, follow these steps: #### **1. Navigate to Language Settings** Go to: **Settings > CenFew readers

The "ggLeap Web Admin" / PC List / Machines

This section contains no articles.

The "ggLeap Web Admin" / PC List / Consoles

• PC list - Consoles View

   --- The **Consoles*Few readers

The "ggLeap Web Admin" / Tournaments

This section contains no articles.

The "ggLeap Client" / The Client / The Login Screen

• ggLeap Client Login Screen Graphical Overview

  Few readers

The "ggLeap Web Admin" / PC List

• PC List - Computers View

   --- The **PC List**Popular

The "ggLeap Web Admin" / Statistics

This section contains no articles.

The "ggLeap Web Admin" / ggLeap Web Admin Settings / Client Configuration

• 🖥️ How to Update the ggLeap Client Version Remotely

  This article describes the process for **remotely updating the ggLeap client** across all client PCs in your center. Updates can be applied automatically and even while users are lPopular

• Download Installer

   ## Latest Client InFew readers

• 🔐 ggLeap Security Policy Overview

  The ggLeap client includes built-in security features that help protect your PCs from tampering—whether by users or even employees. However, these default protections don’t cover eFew readers

• Client General Settings Overview

  This article provides an overview of the **Client Configuration > General Settings** section and the functions of each setting. You can access it via: **Settings > Client ConfiguraFew readers

• Consoles

   ## Consoles **LocatFew readers

• Home Screen

   ## Home Screen **LoFew readers

• 🕒 Using the Computer Idle Timeout Feature in ggLeap

  || The Computer Idle Timeout feature in ggLeap automatically shuts down client PCs after they’ve been idle for a specified period of time. This helps conserve power and ensures betFew readers

• Security

   ## Security Policy Few readers

• Games/Apps

   ## Games & Apps **LFew readers

• Terms and Conditions

   ## Terms & ConditioFew readers

• Advanced

   ## Advanced **LocatFew readers

• Enabling Apps and Games on Client PCs

  ggLeap gives you the flexibility to select which apps will appear in your client PCs. The following are the steps needed to take if you want to set an app or program to show up in Few readers

• Customization

   ## Customization **Few readers

• Discord Configuration

   ## Discord ConfigurFew readers

• Enable Games to Appear on Client PCs

  ExitLearn how to make games accessible to users in the ggLeap client. nguage: Egli ### Overview The ggLeap client prevents access to the Windows desktop, and any installed games onFew readers

• General Client Settings

   ## General SettingsFew readers

• 🎨 Customizing the ggLeap Client

  Personalize your ggLeap client to reflect your center's brand and vibe. You can update your **center logo**, apply a **custom theme**, configure **background visuals**, and personaFew readers

The "ggLeap Web Admin" / ggLeap Web Admin Settings

• Bookings

   # Bookings Location: Settings ▶ Bookings Configure how online resFew readers

• Player notifications

   # Player NotificatiFew readers

• API

  # API Integration Leverage ggLeap’s RESTful API to automate workflows, integrate with external systems, and extend your center’s capabilities. Configure your API token, select the Few readers

• Toggling Web Admin Themes (Day/Night)

  To change the web-admin's theme between day and night, go to Settings > Web-admin settings. Under **User interface** is the **Night mode** toggle, just click it to change between dFew readers

• Exports

   # Exports **Location:**`Settings` ▶ **Exports** Quickly extract Few readers

• Integrations

  ### The Square, Stripe, and Stripe Express pages have been relocated to the [Add-ons Marketplace page](https://eegtech.atlassian.net/wiki/spaces/GKB/folder/11359551500?atlOrigin=eyFew readers

• Web-admin settings

  || Learn about the features in the web admin that can be enabled or disabled as needed. || To access these options, navigate to Settings > Web-Admin Settings within the web admin pFew readers

• Account

   ## Account Manage yFew readers

• User login

  ### Login method Default login and manual account creation at PC were moved to the ['](https://ggleap:powerusers_2022@adminbeta.ggleap.com/settings/client/general#loginConfig)[**GeFew readers

• 💳 ggLeap Stripe Integration

  Integrating **Stripe** with **ggLeap** allows you to accept **digital payments** from gamers using their phones by simply scanning a **QR code**. || The minimum checkout amount musFew readers

• Subscription management

   # Subscription Management **Location:** `Settings` ▶ **SubscriptFew readers

• Add-Ons Marketplace

   ## Add-Ons MarketplFew readers

Using ggLeap / Management

This section contains no articles.

Using ggLeap / Booking

• ggLeap Booking System

  ## The ggLeap Booking System will enable users to make PC reservations in person or online. This article will show you what you need to know in order to fully utilize this feature.Few readers

The "ggLeap Web Admin" / ggLeap Web Admin Settings / Groups config

• User groups

   # User Groups Location: Settings ▶ Groups config ▶ User groups UseFew readers

• PC/Console Groups

   # PC / Console Groups Location: Settings ▶ Groups config ▶ PC/ConFew readers

Using ggLeap / General

• Configuring offer pricing in ggLeap (Nov. 2021)

  This video provides a walkthrough of configuring offer pricing within the ggLeap Web Admin. [https://www.youtube.com/watch?v=3hdUYLTvq8w](https://www.youtube.com/watch?v=3hdUYLTvq8Few readers

• Fix TeamViewer Ad Pop-up during remote access

  How to make sure the Pop-up ad does not obscure the screenshot when clicking Remote Access. First Make sure that you are using the OLD UI for Teamviewer Let it restart if you came Few readers

• ggLeap Client Customizations

  This video provides a walkthrough of customization options available to rebrand the ggLeap client to suit your business needs. [https://youtu.be/sH-b1BHGWp0](https://youtu.be/sH-b1Few readers

• How to register an account from ggLeap Client

  How to register an account from ggLeap Client With ggLeap Client Version 2.3838.0.0 or higher, users can now register directly from ggLeap client. **As of this writing, there are 4Few readers

• How to setup Google Workspace as an SSO source

  ## How to setup Google Workspace as an SSO source. From the Dashboard Add App > Add custom SAML app ![](https://ggcircuit.atlassian.net/wiki/download/attachments/15862485/image-202Few readers

• Logging into the ggLeap Client for the first time

  This video provides a walkthrough of logging into the ggLeap Client for the first time [https://youtu.be/ThMiwP-BG3U](https://youtu.be/ThMiwP-BG3U)Few readers

• Installing ggLeap for the first time

  This video summarizes the process for installing the ggLeap client for the first time [https://youtu.be/y--dFMNK_v8](https://youtu.be/y--dFMNK_v8)Few readers

• 🧑‍💼 SAML SSO - How to Set Up Microsoft Entra ID (Azure AD)

  1. **Download the SAML Metadata File** * Go to [https://sp.ggleap.com/](https://sp.ggleap.com/) * Right-click the link on the page and choose **“Save link as…”** * Save the file asFew readers

• Whitelisted Apps Feature

  || This article explains how to whitelist applications in ggLeap Shell. --- 1. In the web admin, navigate to **Settings > Client Configuration > Advanced**. ![](https://ggcircuit.aFew readers

• How to install the ggRock Standalone Client

  The intention of this guide is to provide a walkthrough of the installation process for the ggRock Standalone Client. #### 1. Launch a Web Browser ![](https://ggcircuit.atlassian.nFew readers

• Setting up Wake-on-Lan (WoL)

  ## This guide will show you how to enable Wake-on-LAN (WoL) on your computer, allowing you to remotely power it on over your network. **Prerequisite:** * A computer that supports WFew readers

• How to link my ggLeap (ggUser) account to other centers

  With ggLeap Client Version 2.3838.0.0 or higher, users can now link their accounts from ggLeap client. As of this writing, there are 4 ways to link a ggUser account: 1. Facebook LoFew readers

ggLeap FAQ / Common Questions

• Understanding Login Behavior After Enabling SAML SSO

  **Applies To:** Admins configuring SAML SSO authentication --- ### **Overview** This article addresses a common question regarding login methods after enabling SAML Single Sign-On Few readers

• 🎮 Game Launcher Account Creation Guide for LAN Centers

  ### ⚠️ Disclaimer > **Free-to-play games are discouraged by some game publishers** in commercial settings. Use house accounts for these titles **at your own risk**. --- ### ✅ Step Few readers

• Setting up Discord in ggLeap

  By default, Discord is installed in the user data directory, which means enabling it through the usual method won't work. Follow the steps below to properly configure Discord for uFew readers

• Special Configuration for ESEA Client in ggLeap

  The ESEA client is a unique case (along with a few others) that requires special handling in ggLeap due to its strict security measures and anti-cheat mechanisms. To launch ESEA prFew readers

• 🪟 ggLeap Windows 11 Support

  This article outlines ggCircuit’s official support stance for **Windows 11** in relation to the **ggLeap** platform. --- ### ✅ Supported Versions ggLeap version **2.5006.0.0** and Few readers

• Enabling Game Launchers for Auto-Login in ggLeap

  Most modern games are accessed through game clients or launchers. While some titles—especially MMORPGs—have their own dedicated clients, the majority now rely on launchers providedFew readers

• 🌐 ggLeap IPv6 Compatibility

  While the underlying technologies that underpin ggLeap may support IPv6, ggLeap is currently not tested against or guaranteed to be compatible with anything other than IPv4 at thisFew readers

• Understanding and Using Additional Launch Parameters in ggLeap (Steam Example)

  **What are Additional Launch Parameters?** Launch parameters are command-line options that modify a game’s settings before it runs. These options can override in-game settings, helFew readers

• How to Download the ggLeap Client

  How to Download the ggLeap Client This article outlines the steps necessary to download the ggLeap Client. 1. After subscribing to ggLeap, you will receive a URL via email where yoFew readers

• 🔄 Backing Up and Restoring Personal User Files (PUFs) for Client Machines

  ## 🧠 Overview This guide explains how to back up and restore select user files and folders (Personal User Files, or PUFs) between your client machines and a network share. This setFew readers

• How to Configure Auto Logon for ggLeap

  ## 🔍 Step 1: Find the Logged-On Username 1. **Open Command Prompt**: * Press `Win + R`, type `cmd`, and hit **Enter**. 2. **Get the Username**: * In the Command Prompt window, typeFew readers

• 📨Mail Aliases: What & Why

  **Mail aliases** are alternate email addresses that deliver to the same mailbox. They let you: * **Filter & organize** incoming mail * **Track** where sign-ups/newsletters come froFew readers

• 🗑️ Uninstalling ggLeap

  Follow these steps to **completely remove ggLeap** from your PC and prevent any issues during or after the uninstallation process. **🛠️ Step 1: Run in Admin Mode** Ensure the PC isFew readers

• 🎮 Multipurposing Your Gaming Space with ggLeap PC Groups

  --- When your esports venue hosts multiple types of events — tournaments, private rentals, or open play — you may need to **restrict which games or apps appear on certain PCs** depFew readers

• 🎮 Game License Guidelines/FAQ

  To stay compliant and keep things smooth: * Please **purchase all game licenses directly from the game publisher**. * It's **one license per game, per email address**. * Using aliaFew readers

• 🧙‍♂️ Importing Users to ggLeap (Spreadsheet Method) ✨

  This guide will walk you through how to prepare your data, ensure accurate formatting, and use the CSV template for a smooth import process. If anything is unclear or you need extrFew readers

• How to check a user's remaining time

  ### How to see all offers on an account in the ggLeap user interface: The lower left portion of the ggLeap user interface has the "Total Valid Offers" section. It depicts the totalFew readers

• RIOT Game Language is changed from default

  Sometimes an update causes Riot Game’s default language change from English to Korean or other language possibly related to the accounts region Login on the Riot Launcher then go tFew readers

• Special Cases for Game Enablement (Enabling Heroes of Newerth (HoN))

  This game is a special case (and there are others like it) that requires interaction with ggLeap and Windows to be authorized to launch. * Go to Settings > Client configuration > GFew readers

• Checkout Using Stripe (via Phone)

  Once Stripe is connected and properly configured, customers can seamlessly make purchases from the shop using their mobile phones. ### Steps to Checkout: 1. **Select the GamePass**Few readers

The "ggLeap Client" / Games

This section contains no articles.

The "ggLeap Web Admin" / Orders

• How to set up Post Pay

  This article will show you how to enable the Post Pay function and set credit limit so you can let users purchase offers or snacks without having any balance in their account. -Go Few readers

Using ggLeap / Management / Users (Players)

• Remote Login of a User

  ## Remote Login of a User Completing a user login from the web administrator. To remote login a user from the web administrator there are two methods: * Access options of an availaFew readers

The "ggLeap Web Admin" / ggLeap Web Admin Settings / Shop settings

• Shop Configuration

   # Settings → Shop Configuration > **Path:** Settings ▶ Shop settFew readers

• Stock control

   # Settings → Shop →Few readers

• Marketing coupons

   # Settings → Shop → Marketing Coupons > **Path:** Settings ▶ ShoFew readers

The "ggLeap Client" / Apps

This section contains no articles.

Using ggLeap / Management / Machines Management

• How to Create and Configure PC Groups

  This article will explain how to enable and configure the PC grouping feature. Table of Contents * Overview * Instructions + Creating a PC Group + Editing an Existing PC Group + ReFew readers

• How to lock a PC

  Use this feature to prevent access to the client PCs. ### Locking a PC -On the Dashboard, click the three dots button on the rightmost side of the PC that you want to lock, then seFew readers

• Dashboard Overview

  Dashboard Overview A brief description of functionalities within the Dashboard The Dashboard is the first screen that you will see when you login to the web administrator. Here is Few readers

• Sending a message to Patrons

  This article outlines the steps required to send a message to your center’s patrons. ## Solution 1 Utilize the "**Player Notifications**" functionality, which sends a non-intrusiveFew readers

• How to remote access ggLeap Client

  Remote access enables the center admins and/or the ggLeap support staff to access the ggLeap PCs that are connected to the network at any time. This increases the center admins proFew readers

• Explanation of PC status

  Determine what is happening to a PC in the Dashboard by looking at its color. **GREEN (Ready)** - The PC is ready to be used. ![](https://ggcircuit.atlassian.net/wiki/download/attaFew readers

• Utilizing the reservation system

  The PC reservation feature will ensure that a PC (or several PCs) will be ready for your customers when they arrive at your center. It is perfect for setting up events and parties Few readers

• Remote PC access from the web admin

  Access a client PC through the ggLeap web administrator. -In the **list view**, select the PC to be remoted in Dashboard then click the three-dot button on the far right side of thFew readers

• Enabling Auto-Login Guest in ggLeap

  Allow your center to automatically log in a “Guest” account on startup by setting `AutoLoginGuest = True` in the ggLeap database. Follow the steps below. --- ### 🔧 Prerequisites * Few readers

• How to put a client PC in Admin mode (Windows desktop)?

  This article provides different approaches on how to put a client PC in Admin mode. Admin mode via the web admin **List view** 1. In the PC Dashboard section, look for the PC that Few readers

• How to select multiple PCs and perform action on them

  ### Selecting PCs in the Dashboard In list view, you can select/deselect multiple PCs just by clicking on them. Once the PC has been selected, it will be highlighted as shown belowFew readers

• How to Create and Configure User Groups

  ### Overview If you want to give discounts or exclusive access to some games or merchandise, the user group feature can create a membership option for customers looking for a betteFew readers

The "ggLeap Web Admin" / Users

• Applying users to user groups

  ## This article contains the step-by-step guide on how to apply users to User Groups. 1. To add a user to a user group, click on the "Users" tab on the left side of the web admin pFew readers

The "ggLeap Client"

This section contains no articles.

The "ggLeap Web Admin" / Device Dashboard

This section contains no articles.

The "ggLeap Web Admin" / ggLeap Web Admin Settings / Employees settings

• Employees Roles

   # Employee Roles Location: Settings ▶ Employees ▶ Roles Define reFew readers

• Employees list

   # Employees LocatioFew readers

The "ggLeap Web Admin" / ggLeap Web Admin Settings / Players Web Portal

• General (Players Web Portal)

   # Players Web Portal Configure your center’s public-facing websiFew readers

• Content (Players Web Portal)

   ## Content Toggle and customize the following sections of your pFew readers

• Appearance (Players Web Portal)

   ## Appearance Customize the look and feel of your portal: * **FavFew readers

Using ggLeap / Sales

• How to Create Prizes

  Prizes are game time or items that users can redeem using Coins they earned by playing in your venue. This article will discuss how to create a new prize from scratch or repurpose Few readers

• How to Create Snacks or Miscellaneous Shop Items

  If your esports venue offers food and drinks or other merchandise, you can add them as items in the Shop configuration. ### Prerequisites * Pertinent details (e.g., currency, accepFew readers

• How to Process a Refund

  Does a customer want to return an item? This article will cover the many ways how you can refund a transaction. ### Table of Contents * [Activity Tracker](#) * [User Profile](#) * Few readers

• How customers create client orders

  Steps done by the users for making orders from the client PC's. This is more from a customer's perspective but it is important to understand what steps and process they go through Few readers

• ⏱️ ggLeap GamePasses

  This article serves to explain the purpose of GamePasses in ggleap, and how you can leverage them to help your esports center operate smoothly. Table of Contents * [**What's in a GFew readers

• Organizing Items with Categories in Shop Configuration

  ### **Add a category** **Navigate to** `Settings > Shop Settings > Shop Configuration`. By default, you’ll see categories such as **Offers**, **Snacks**, and **Prizes**. To add a nFew readers

• How to initiate a guest session

  If a customer doesn't want to create an account in your center, you may register them as a guest. 1. On the Dashboard section of the web admin, click the 3 vertical dots (⋮) on theFew readers

• How do I add/remove time without using an offer?

  This article covers the step on how to add or remove time from user accounts without using offers. -In your web admin, go to Settings > Web-admin settings -Enable "Add Time - LegacFew readers

• How to disconnect Stripe Integration

  This article will discuss the steps in disconnecting your Stripe integration. 1. In Settings > Center Configuration > Financial settings > Disable Stripe ![](https://ggcircuit.atlaFew readers

• Making a product available in the client shop and quick sale

  The following procedures will enable a product to appear in the client shop and on the "Quicksell" option as well in the Dashboard. -In the web admin, go to Settings > Shop SettingFew readers

• Processing Client Order in the Web Admin

  ## We made things easier for your customers to make a purchase without having to leave their seats. Users no longer need to go to the reception to add time or make an item purchaseFew readers

• Configuring Stripe in ggLeap Payments

  ## Setup Stripe as mode of payment in ggLeap Once done with Stripe Integrated and showing connect status go to: [https://admin.ggleap.com/settings/center/finance](https://admin.gglFew readers

• Add / Withdraw Money

  Manage user balances easily through the ggLeap dashboard. You can add or withdraw funds directly from a user's profile in just a few clicks. --- ### 💰 **Add Money** **Search for thFew readers

• How to create a prize from an existing item

  Save time creating prizes by using existing items in your inventory. This is a guide that will let you use existing items in your shop as a template for creating prizes. -Go to SetFew readers

• How to Create Marketing Coupons

  This article will discuss how you can create discount coupons that your customers can use when making a purchase. ### Table of Contents: * [Prerequisite](#) * [Overview](#) * [ProcFew readers

Using ggLeap / Management / Games/Apps

• Games and Apps overview

  ## Overview of the functions within the "Games/Apps" page of the web admin. What we have done with the games list is provided a large catalog of games and apps with many settings pPopular

• Minecraft Auto Login Setup

  ## Setting up Minecraft Auto Login on ggLeap **Minecraft autologin:** **Download LEGACY Launcher from:** [https://www.minecraft.net/en-us/download](https://www.minecraft.net/en-us/Few readers

• League of Legends being forced to close every after matches

  1. Admin mode the client PC2. Login to Riot3. Launch League of Legends4. Click the gear icon at the top right corner of the launcher screen5. Under the General Settings, Set the ClFew readers

• Final Fantasy XIV: "An unexpected error has occurred. Exiting FINAL FANTASY XIV.(6d)"

  ## How to resolve Final Fantasy XIV throwing an error when launched from ggLeap client. We have set up 2 entries for this in the game entries if ever your center needs to enable a Few readers

• How to force Incognito Mode on Google Chrome

  ## This will force Google Chrome to launch on Incognito mode * On Admin Mode, go to Start and search for "regedit" and Open Registry Editor. ![](https://storage.crisp.chat/users/heFew readers

• How to add Windows 10 Store Apps

  **Prerequisites** * [Install Textify](https://www.npackd.org/p/textify/1.8.2) **How to get AppID** * Create a shortcut of the App to Desktop + **Method 1 - If App is pinned to StarFew readers

• How to setup age rating for a game

  ## Setting the age rating for a game will prevent underage users from being able to access it. The date of birth of the users in registration will allow the games/apps manager in tFew readers

Using ggLeap

• Windows Update service not started and won't start ( Windows 11 )

  Here are the step-by-step instructions on how to run the Windows Update Troubleshooter tool. In Windows 11, you can find the Windows Update troubleshooter:Method 1:1. Go to SettingFew readers

Marketplace Add-Ons

• 🧑‍💼 SAML SSO - How to Set Up Google Workspace

  #### 1. **Add Custom SAML App** * Go to your **Google Admin Console**. * Navigate to: `Apps > Web and mobile apps > Add app > Add custom SAML app` #### 2. **Enter App Details** * PFew readers

• Steam PC Cafe, Operated by iGames

  This article provides setup instructions for the Steam PC Café Server, which allows licensees of Steam PC Café, operated by iGames to use the commercial licenses within the programFew readers

The "ggLeap Web Admin" / Events

• 🎮 ggLeap Arcade - Events System Guide

  The **Events System** in ggLeap 3.0 allows center admins to create fun, rewarding activities that players can participate in while gaming at your venue. There are two types of evenFew readers

Using ggLeap / Management / Employees (Staff)

• Resetting a User's Password

  Subtitle (Heading 2) 1. Search the username and then select "View Profile". ![](https://ggcircuit.atlassian.net/wiki/download/attachments/15860259/undefined-Mar-29-2025-08-26-34-54Few readers

• Completing A Post Pay Guest Session

  ## Closing out a guest session where money is owed. 1. In the web admin, go to "Guests" in the left-hand menu. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/f/d/6/afd69Few readers

• Creating a New User

  ## Steps on adding a new user. **Step 1** To create a new user, simply click on the "Add User" button located in the upper right corner of the screen. ![](https://storage.crisp.chaFew readers

• How to search for a user

  Go to the Dashboard section of the webadmin and type the name of the user in the user search field which is located in the upper right side of the screen. ![](https://ggcircuit.atlFew readers

• Employees overview

  Definitive guide on adding or editing employee username for the web admin. As a center manager/owner, you may want to give limited access to your employees on what they can do in tFew readers

• How to Lock/Unlock a User Account

  How to Lock/Unlock a User Account Prevent a user from logging in to a PC. If you are having problems with any user and would like to prevent them from temporarily logging in to a PFew readers

• 👤 User Profile Overview

  This article provides a detailed overview of what you can see and do when viewing a user's profile via the **"View Profile"** function in ggLeap. --- ## User Information Section LoFew readers

The "ggLeap Web Admin" / Guests

• Guests View

   --- The **Guests** Few readers

Using ggLeap / Management / Console Management

• Logging in a user or guest to a console

  ## Applying customers to consoles so their time gets tracked. NOTE: For users to get their time tracked, the offer should be available to the which PC Group. **In list view**: scroFew readers

• Console List Overview

  The Console Dashboard is the area where your consoles are listed and organized. This is also where you will be able to log in users and track their time. You may also utilize this Few readers

• Deleting a Console

  To delete a console from the console list: 1. Scroll down. Under the Consoles section of the page, right click on the console node that you want to delete. 2. Select Delete ![](httFew readers

• How to add a new console in the Dashboard

  To add a new console in your Dashboard, follow these steps: -In the web admin, go to Settings > Client configuration > Consoles. ![](https://ggcircuit.atlassian.net/wiki/download/aFew readers

• How to edit or delete a console

  ### To edit a console in the ggLeap web admin: 1. In the Webadmin, go to Settings > Client Configuration > Consoles, then select "Edit console". ![](https://ggcircuit.atlassian.netFew readers

The "ggLeap Client" / The Client / The Splash Screen

• ggLeap Client Splash Screen Graphical Overview

  Few readers

The "ggLeap Client" / The Client

• ggLeap Client Prize Vault

  Few readers

• ggLeap Client Shop

  Few readers

• ggLeap Client Games Screen

  Few readers

• ggLeap Client Apps Screen

  Few readers

Using ggLeap / Management / Startup Commands

• How to automatically start applications from ggLeap

  We specify commands that ggLeap will run on each client on selected trigger type event. This can be used to copy network files, run local batch files, etc. ![](https://ggcircuit.atFew readers

• How to keep child process of an app that launched from startup command alive.

  ggLeap kills all apps that it did not intentionally start so we need to make ggLeap start the app to avoid this. In this example we will use a miner app because most miners launch Few readers

• Force Change Resolution and/or Refresh rate for diskless setups when ggLeap starts up

  **Prerequisites** * Download [ChangeScreenResolution](http://tools.taubenkorb.at/change-screen-resolution/ChangeScreenResolution.exe) and save it on a client PC. **How to use it:**Few readers

The "ggLeap Web Admin" / Bookings

• Bookings - Grid and Agenda View

   --- The **Bookings*Few readers

The "ggLeap Client" / The Client / Arcade

• Quests

  Few readers

• Rankings

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• Challenges

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The "ggLeap Web Admin" / Dashboard

• Notifications

  ## Pertinent news and information is shared here to our network of esports centers. The notifications in the ggLeap web admin are our way of communicating important information, evFew readers

• Time to Logout (TTL)

  ## How can I quickly see time to logout? Follow the steps below in order to see a user's time to logout (TTL) if the user is not logged to a PC or console. -Click Dashboard in the Few readers

• Dashboard 3.0

  Dashboard 3.0 Let you create a new, fully configurable dashboard display with widgets for all of the web admin's key features. Make that dashboard a fully working tool to handle alFew readers

• Using the Dashboard PC graphical view

   ### PC Status The color of the PC node will determine the status Few readers

Using ggLeap / Management / Groups Management

This section contains no articles.

• ggLeap Web Admin Graphical Overview

   * [Dashboard Overview](https://app.crisp.chat/website/5Few readers