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Articles
- 🛠️ Troubleshooting: Add Hardware Wizard Fails for Multiple Drivers on ggRock
If the Add Hardware wizard in ggRock fails for multiple drivers, the issue may stem from the Toolchain VM not obtaining an IP address. This guide walks you through verifying and resolving network…
- 🛠️ Troubleshooting: ggRock Client Agent Not Starting at Boot
In some cases, especially during trial installations or new deployments, a client machine may fail to appear under the Hardware tab in the ggRock UI. This is often caused by the ggRock Client Agent…
- 🛡️ Fix: Call of Duty Secure Attestation Failing on ggRock Stations
Call of Duty's Secure Attestation check can fail on ggRock diskless stations even when TPM 2.0 and Secure Boot both pass. This guide shows how to fix it with a ggLeap startup item that repairs each…
- Call of Duty: Warzone accounts shadowban using ggRock
This article is created with the goal to help users experiencing their center CoD:Warzone accounts being shadowbanned troubleshoot the cause
- Cannot install .NET Framework 3.5
Cannot install .NET Framework 3.5 This article describes a scenario in which .NET Framework 3.5 can't be installed due to Windows Updates being disabled (which is required)
- Counter-Strike: Global Offensive - Trust Factor Issues - ggLeap Client
This article describes issues related to Counter-Strike: Global Offensive and ggLeap statistics gathering.
- Detected Hardware Unit Hang
Detected Hardware Unit Hang. This article aims to help users troubleshoot Detected Hardware Unit Hang errors that usually lead to a heavy performance impact on client PCs.
- Esportal AntiCheat Causes Systems Freezes and Slowness
This article describes a (yet-unresolved) issue which corresponds to the installation of the Esportal software on a ggRock-managed Machine
- FIFA 23 Install Guide (Windows 10 | ggRock)
Guide on how to install FIFA 23 to avoid BSOD or boot loop issues for Windows 10 | ggRock
- ggRock Client Machine Blue Screen "IO1_INITIALIZATION_FAILED"
Numerous ggRock Machines receive a Blue Screen of Death indicating "IO1_INITIALIZATION_FAILED".
- ggRock Client Machine has either minor hardware differences, or has the same hardware but requires re-installing drivers to function
In this example, one Machine in the center has the same hardware, however, the graphics driver does not load on system boot.
- ggRock Fix BSOD on Reboot or Shutdown
For customers experiencing a blue screen of death (BSOD) on restart or shutdown of their system.
- ggRock Machine Screen Resolution and Refresh Rate Settings
ggRock Machine Screen Resolution and Refresh Rate Settings This article describes how to set the screen resolution and refresh rate of a ggRock Machine which has ggLeap installed.
- ggRock System Image Windows Driver Installation (Missing Device Drivers)
General system instability, USB device issues, or other issues centered around inability to use devices, or devices non-functional.
- Network Driver and RAM Issues
This article describes a scenario which resulted in ggRock Machine hangs, blue screens, and general instability
- Network Driver Problems? No Problem!
Practical, copy-ready step-by-step for techs: boot a VM to Local Drives (work on the image), run SDI to grab network driverpacks, use pnputil to add/install the .inf files, snapshot the image, then…
- Troubleshooting ggRock Client Agent Not Starting at Boot
In some cases, especially during trial installations or new deployments, a client machine may fail to appear under the Hardware tab in the ggRock UI. This is often caused by the ggRock Client Agent…
- Unable to install Microsoft Store apps when Windows Updates are disabled
This article describes how to go about installing updates for Microsoft Store apps when Windows Updates have been disabled.
- Windows Blue Screen on ggRock Boot after installation of some game titles
Configure the setting pictured found via Control Panel -> System and Security -> System.
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